App support
The Pooldex app for iPhone is not in the App Store yet. This page will be its official support page; the answers below describe how the app is designed to work, and we will update them at launch.
On this page (6 sections)
Contact support (reply within 24 hours)
Email us at [email protected]. We aim to reply within 24 hours.
Inside the app, open Settings › Send feedback. The message opens with your last water test attached, so we can see the numbers you entered and the dose the app gave you. You can read and remove anything before you send it.
What helps us answer quickly: your iPhone model and iOS version, the app version (Settings › About), your pool type and volume, and what you expected to happen. Please don't send photos of documents or anything with personal details.
Sync and iCloud
There is no account. Your pools, tests, and doses sync through your own private iCloud, which we cannot read. If a test entered on one device doesn't show up on another:
- make sure both devices are signed in to the same Apple Account and iCloud is on for Pooldex in the Settings app;
- open the app on both devices while online, and give it a few minutes;
- check that your iCloud storage isn't full.
The app works fully offline. Anything you enter at the pool without a signal syncs the next time you are online.
Reminders not arriving
Reminders are local notifications created on your iPhone, not messages from our server. If they don't show up:
- open the iOS Settings app, go to Notifications › Pooldex, and turn on Allow Notifications;
- check whether a Focus mode (such as Sleep or Do Not Disturb) is silencing them at that time;
- after restoring or moving to a new iPhone, open the app once so it can schedule your reminders again.
Subscriptions: manage or cancel in one tap
Dose calculations for one pool or hot tub, the last 30 days of your log, and basic reminders are free. Pooldex Plus adds more pools and hot tubs, full history and charts, PDF export, and extra widgets: $24.99 a year with a 14-day free trial, $14.99 for a 6-month Season Pass that does not renew, or $59.99 once for Lifetime. There is no monthly plan. Apple handles every purchase, so we never see your payment details.
To cancel, on your iPhone open Settings, tap your name, tap Subscriptions, choose Pooldex, and tap Cancel Subscription (Apple's instructions). Inside the app, Settings › Manage subscription opens the same screen. Plus features stay on until the end of the period you paid for, and your data is never deleted when you cancel. Refund requests go to Apple, because Apple processes App Store payments. Full details: subscription and purchase terms.
Export your data (CSV/PDF)
Your data is yours. In Settings › Export you can save every test and dose as a CSV file for free, which opens in Numbers, Excel, or Google Sheets. Plus adds a PDF report with charts, handy for a pool service or a home sale. Exports are created on your device and shared only where you choose.
Known issues and changelog
No released versions yet. Each version will be listed here with its date, what changed, and any known issue with a workaround. Changes to dosing formulas are also logged on our methodology page, so the site and the app always match.
More about the app on the app page. How we handle data: privacy policy. The rules for using the site and app: terms and chemical safety and product labels.